Keep Every Site Performing Like Launch Day
Great websites need ongoing care. The sites we build for you look sharp, run fast, and make your clients proud. To keep them that way, they need consistent maintenance and expert attention.
That's where our Maintenance and Support Plans come into play. They keep your work online, up-to-date, and running exactly as it should.
We’re here to protect your investment and continuously improve stability and performance over time. Our proactive approach keeps sites running at their best and reduces unexpected emergencies.
We Keep Your Code Clean
You’ve invested in building something that’s uniquely yours. You own the code. You own the experience. But owning that asset also means you’re responsible for keeping it safe, compliant, and current.
That’s where we come in. White Rabbit Group provides end-to-end management for websites and web applications. We keep your code clean, secure, and maintainable so your team doesn’t have to worry about updates, vulnerabilities, or technical debt.
We handle security, performance, updates, and optimization so you can focus on growth.
This Guide Shows You
- Our audit-first approach that prevents problems before they start
- Simple monthly plans designed for real-world needs
- What's included, what's extra, and how we handle urgent requests
- Long-term strategies to maximize the value of your investment
What Happens Every Month
Each plan includes consistent, proactive care designed to prevent issues, maintain speed, and protect your investment.
Core Monthly Activities
- Updates and Compatibility - We update platform core (such as WordPress, Shopify, Drupal, etc.), themes, plugins, and apps, then test everything to ensure nothing breaks.
- Security Protection - Regular security reviews help identify and fix vulnerabilities before they turn into breaches.
- Backup and Monitoring - Automated daily backups with uptime monitoring and instant alerts.
- Content and Light Fixes - Minor content updates and small fixes within your included monthly hours.
- Post-Update Quality Assurance - Testing critical user journeys: homepage, key landing pages, product pages, checkout flows, and other primary conversions.
How We Work
We prioritize by impact, then schedule tasks across the month. If a request needs more than your included time, we estimate it upfront. You get clear status updates and a monthly summary of completed work.
Outcome
A site that stable, secure, and fast, with routine work handled and room for the unexpected.
Required Site Audit
Before monthly maintenance begins, we run a comprehensive health check. This ensures your site starts on a solid foundation and helps us catch issues before they multiply.
Investment: $1,000 (one-time)
- Up to 10 hours of deep analysis covering performance, security, code quality, and stability
- Detailed findings report with prioritized recommendations and work estimates
- Quick wins implemented during the audit
- Clear plan for stabilizing and maintaining your site going forward
Plans by Platform
Choose the plan that matches your platform and complexity. All pricing includes a monthly time allowance.
Work beyond that allowance is estimated first, then billed at $100/hour.
- Platform
- Monthly price
- Included Time
- best for
- Webflow
- $400
- Up to 4h
- Design-forward sites requiring component and interaction maintenance
- WooCommerce
- $600
- Up to 6h
- WordPress stores with custom functionality and payment gateways
- Shopify
- $500
- Up to 5h
- E-commerce stores with seasonal campaigns and content changes
- WordPress
- $400
- Up to 4h
- Marketing sites needing reliable updates and enhancements
- Contentful
- $600
- Up to 6h
- Headless CMS setups with complex content models and integrations
- Drupal
- $600
- Up to 6h
- Enterprise sites with advanced content architecture and permissions
Important Notes:
- Included hours cover all activities listed in "What Happens Every Month"
- Larger features, redesigns, and complex integrations are estimated and contracted as separate projects to ensure clear timelines, accurate costs, and proper resource allocation.
- Some platforms (such as Shopify or other fully hosted services) do not require our managed hosting; hosting eligibility varies by platform.
We Also Support Maintenance For:
- Custom web applications
- Mobile apps tied to your web experience
- Headless WordPress and other custom setups
These are quoted separately based on complexity.
Platform-Specific Details
Webflow
$400/month | 4 hours included
Ideal for:Design-focused marketing teams that want polished, interactive experiences without technical overhead.
What we maintain:
- Component library updates and consistency checks
- Content updates across pages and collections
- Interaction and animation refinements
- Performance best practices and optimization
- Responsive design testing across devices
Your Outcome:Polished interactions, consistent brand presentation, quick content updates, and smooth animations.
WooCommerce
$600/month | 6 hours included
Ideal for:WordPress-based online stores with custom shopping experiences, multiple payment gateways, and specialized functionality.
What we maintain:
- WooCommerce core and extension updates
- Payment gateway testing and configuration
- Product catalog management and taxonomy optimization
- Checkout flow regression testing after updates
- Performance tuning for product pages and archives
Your Outcome:Secure transactions, compatible extensions, healthy conversion rates, and reliable payment processing.
Shopify
$500/month | 5 hours included
Ideal for:E-commerce storefronts running promotions, seasonal campaigns, and frequent product updates.
What we maintain:
- Theme updates and app compatibility checks
- Product catalog updates and collection organization
- Campaign setup and promotional content
- Checkout flow testing and conversion optimization
- Accessibility spot checks for better user experience
Your Outcome:Smooth campaigns, stable carts, faster product launches, and fewer abandoned checkouts
WordPress
$400/month | 4 hours included
Ideal for:marketing websites, corporate sites, blogs, and portfolios that need dependable performance without constant attention.
What we maintain:
- WordPress core updates with compatibility testing
- Theme and plugin updates with regression checks
- Security monitoring and vulnerability remediation
- Performance optimization and caching configuration
- Quality assurance on primary user flows
Your Outcome:Stable releases, fewer bugs, consistent performance, and a site that stays current without breaking.
Contentful
$600/month | 6 hours included
Ideal for:Headless CMS implementations, multi-site networks, and content hubs powering multiple channels.
What we maintain:
- Content model updates and relationship management
- Integration monitoring and webhook configuration
- Editorial workflow optimization
- Multi-environment synchronization
- Performance and caching strategy
Your Outcome:Fast content publishing, safer model changes, stable integrations, and efficient editorial workflows.
Drupal
$600/month | 6 hours included
Ideal for:Enterprise websites, government portals, universities, and complex content architectures requiring robust security.
What we maintain:
- Core and contributed module updates
- Security patches applied within 24 hours of release
- Configuration management and deployment workflows
- User role and permission optimization
- Custom module compatibility testing
Your Outcome:Hardened security, predictable releases, confident content editors, and enterprise-grade stability.
Our Development Partners
Response Time Options
When something breaks or a high-priority request comes in, response time matters. Every maintenance plan includes a standard response window, and you can add a Service Level Agreement (SLA) for faster triage on urgent issues.
An SLA doesn’t guarantee full resolution within the window, it guarantees that our team starts triage within that window during agreed coverage hours.
Standard Response (Included)
Most requests start within 1–2 business days. This is included with every maintenance plan and is perfect for planned updates, content changes, and non-urgent fixes.
Service Level Agreement (Optional Add-On)
For time-sensitive issues, an SLA add-on guarantees a faster response for critical incidents.
- SLA Level
- Response Time
- Monthly Cost
- Standard
- 1-2 days
- Included
- Priority
- 4 hours
- +$200/month
- Express
- 1 hour
- +$500/month
- Critical
- 15 minutes
- +$1,000/month
Volume Benefit:
Manage 10 or more sites with us? You automatically receive a complimentary 15-minute SLA across your entire portfolio. Fast response when you need it most, at no extra cost.
Optional Managed Hosting.
For WordPress and Drupal sites, we offer managed hosting that integrates seamlessly with our maintenance plans.
Investment: $100/month per site
What’s Included
- Optimized hostingstack with regular updates
- Server-level security hardening and firewall protection
- Automated backups with support for fast restoration when needed
- Real-time uptime monitoring with instant alerts
- Single point of contact for hosting and maintenance issues
Why This Matters:
One partner for infrastructure and maintenance means faster problem resolution, fewer handoffs, and no finger-pointing when issues arise. Everything works together because we control the entire stack.
Frequently Asked Questions
Terms and Conditions
- Included monthly hours cover activities listed in "Monthly Core Activities" and allocated support time
- Work beyond included hours requires approval before starting and bills at $100/hour
- Larger features, redesigns, and complex integrations are scoped as separate projects
- SLA response windows apply during agreed coverage periods through approved communication channels
- Foundation Audit is required before monthly maintenance begins
- Billing is monthly unless annual or two-year commitment is selected
- 30-day notice required for monthly plan cancellations
- Annual and two-year plans are non-refundable but transferable to other properties
Getting Started
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Step 1: Choose Your Plan
Select the platform and support level that matches your site and needs.
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Step 2: Foundation Audit
We conduct the one-time health assessment and deliver your prioritized action plan.
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Step 3: Ongoing Maintenance Begins
Your site enters proactive monthly care. We handle the technical work while you focus on growth.
Ready To Protect Your Investment?
Schedule a free 30-minute consultation where we'll review your current setup, discuss your goals, and recommend the right plan.